3E Accounting Formulates Digital Master Plan To Be Future-Ready For Industry 4.0
3E Accounting has achieved a consistent and high turnover level rate of annual double-digit growth and a ten-fold increase in revenue which is made possible by astute investment in information technology and commitment to digitalisation.
Today, the marketplace has never been more competitive. Firms that do not innovate will be disrupted. Thus, as part of our Digital Journey, 3E Accounting formed the first-ever Digital Research and Development (R&D) team led by Founder, Lawrence Chai to spearhead development in the new growth areas in Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence (AI). The Digital R&D Team formulated the Digital Master Plan to engineer the digital transformation of the business, including identifying the key challenges, mapping out future industry trends and charting a roadmap for the firm’s progress towards a robotics accounting firm.
One of the very first project that the team developed is the 3E Accounting Mobile App. This in-house designed mobile app allows same-day appointment making, facilitating both internal and external bookings. It improves productivity, and seamless access for customers. The app also includes a variety of powerful functions such as, allowing users to locate our 3E Accounting offices easily and to review the opening hours, addresses as well as contact number effortlessly. There is also a built-in Google Map Location service to direct users to the destination of our office.
Upcoming projects will harness Robotic Process Automation (RPA) to integrate data between software at Graphic User Interface (GUI) level with RPA without the need for human input, Optical Character Recognition (OCR) to convert scanned documents to editable and searchable data, Facial Recognition Technology (FRT) for customer authentication for mail collection, and a chatbot with Natural Language Processing (NPL) and Artificial Intelligence (AI) technology whose answers to enquiries are indistinguishable from a human’s.